Studio City Black Car

Frequently Asked Questions

Studio City Black Car (SCBC)

Why does SCBC charge garage-to-garage?

At Studio City Black Car, we follow the industry standard of garage-to-garage pricing. This
means your fare is calculated from the moment your chauffeur leaves our Studio City headquarters, through your pickup and trip, and until the vehicle returns to base.

  • This approach ensures:
    Fairness: It covers the driver’s time and vehicle use when traveling to your pickup
    location.
  • Transparency: All charges are clearly explained upfront, with no hidden fees.
  • Consistency: Luxury chauffeur services worldwide use this standard to maintain quality
    and reliability.

To modify your reservation with Studio City Black Car (SCBC), please call our Customer
Service Team at (833) 722-2552 or email us at info@studiocityblackcar.com.
You may also reach us through the contact form on our website.
Our team will gladly assist you with updating your booking details. Please note that any
change to your pick-up or drop-off location may result in additional fees depending on
distance or route adjustments.

If your flight is delayed, please notify SCBC as soon as possible, ideally at least three hours in
advance, so we can adjust your pick-up time.
If your flight details have changed, kindly share the updated flight number to ensure
accurate tracking.

Call: (833) 722-2552

Website Chat: www.studiocityblackcar.com

If your flight arrives earlier than expected, contact us after landing to check if an earlier
pick-up can be arranged based on availability.

Yes, cancellations are allowed under the following policy.

Refund Policy:
Full refund if canceled within 48 hours of booking.
After that, cancellations are handled on a case-by-case basis.

To cancel, please call (833) 722-2552 or contact us through our website.

We understand travel plans can change unexpectedly. If your flight is delayed or canceled, please contact SCBC immediately to reschedule or adjust your ride. If you make a new reservation and provide proof of airline delay or cancellation, you may qualify for a refund or ride credit. Failure to notify SCBC will be considered a no-show, resulting in forfeiture of your fare.

Step 1: Once you land, please call your driver to confirm you’ve arrived.
Step 2: After collecting your luggage, proceed to the Lower (Arrivals) Level and walk to the

middle island marked with white “Passenger Pick-Up” signs.
Before stepping outside, call to let us know: “I am starting to walk outside.”
This allows us to dispatch your driver to the curb.
Once you are standing at a pillar, please share your location, for example: “Ready to go –
Pillar #7G” (Examples: 1G, 2Q, 4D, 5G, 6G, 7G)
Step 3: Your driver will move in once your location is confirmed.

Yes. You’re welcome to bring and install your own child or booster seat at no cost.
If you’d prefer SCBC to provide one, please select it from the Extra Add-Ons section when
booking so we can prepare it in advance.